Mobile Wellness Solutions MWS Ltd’s privacy policy

Effective as of 16.1.2017.

Wellmo respects your privacy. We all want your health and wellness data to stay safe and that’s what we do at Wellmo. Our commitment to you is:

  • You own your personal data and your personal data will be securely stored by Wellmo.
  • We use and disclose your personal information only with your explicit consent (or as required or permitted by law).
  • We may publish and share statistics based on your data on an anonymous, aggregated basis.

Our privacy policy is below. Please read it carefully.


Mobile Wellness Solutions MWS Ltd respects your privacy. Please read this privacy policy with care before using the Wellmo service or other services provided by Wellmo or accessible through the MWS service (“Service”).

This privacy policy details which personal data we collect from you in the context of the Service and how we use this data.

By using the Service, you accept this privacy policy and give your explicit, informed consent to Mobile Wellness Solutions MWS Ltd (Business ID 2502298-6), Lauttasaarentie 1 b 31, 00200 Helsinki, Finland (“Wellmo”) for processing your personal data as stated in this privacy policy.

By accepting the Terms and Conditions you confirm that you are at least 14 years of age. If you are under 18 years of age or otherwise not legally competent to engage in binding agreements, please ask your parent or guardian to complete the registration to the Service on your behalf.

1. Name of the personal data file

Wellmo service database.

2. Purpose of processing personal data

Your personal data is processed so that we can provide and target the Service and enable the delivery of various additional services and equipment by Wellmo or its partners, as well as administer and manage the customer relationships between our customers and ourselves. The personal data is used in order to identify Service users, activate, perform, administer, and invoice the Service and provide information and notifications to customers.

Your personal data may also be used in planning and developing our business operations and services, as well as for analyzing the services provided by Wellmo and its partners. Personal data may also be used for investigation and monitoring purposes in cases of misuse.

3. What data is collected

You can submit certain data to the Service yourself, such as your email address, age, gender, country of domicile, height and weight, and information regarding your lifestyle, including exercise, alcohol consumption, smoking and the like. We may also generate analytical data for you based on this information and your interactions with the Service either directly or by means of the add-on services and equipment you have taken into use.

Payment information. We may also collect your payment information that is related to purchases you have made through the Service for the sole purpose of payment processing activities.

Connected devices and services. If you choose to connect a device or add-on service to the Wellmo Service, we may collect the data that you have allowed such device or add-on service to share with us. For instance, if you connect a sleep tracking device or service, we may collect your sleep measurements from such device or service, or if you link a social media service to the Wellmo Service we may collect your profile information and other data you choose to share with us from that service.

Location data. We do not collect your exact geo-location information without your consent (such as GPS).

Analytics data. We may also collect information that does not enable direct identification. Such information may include user statistics and details of your device (IP address, device IDs, platform information, and similar) and your approximate location based on your IP address or Mobile Country Code.

4. Cookies

Wellmo and its partners may use cookies, pixel tags, web beacons, or similar technologies in the context of the Service. Cookies are small pieces of data stored on your device, which enable Wellmo to improve your user experience of the Service in the following ways, for example:

In a mobile application:

  • Authentication/session management-related cookies

In a web interface:

  • Authentication/session management-related cookies
  • Wellmo partners and analytics service providers may place cookies when their services are used

If you have disabled cookies on your browser or otherwise, some parts of the Service may not function properly.

5. Disclosure of personal data

We will not disclose your personal data to third parties unless:

  • You have given your consent (for example if you connect an additional service to the Wellmo Service, or choose to share information on social media networks)
  • We suspect misuse or if we are compelled to do so by law.

The Service may contain functions that rely on generating non-personalized and structured statistics for Service users. Such functions include training statistics compilations, to which users may compare their own results in the Service. These compilations may rely on data collected from you. However, we do not disclose data that identifies you in the context of these functions or otherwise, unless you have specifically agreed to the disclosure of such data.

We may use subcontractors for the provision and execution of the Service in order to offer a better Service. For this purpose, your personal data may be transferred to our subcontractors and to Wellmo’s partners to the extent necessary for the performance of the Service. Such cases may include the storage of data on third party servers or analysis of Service usage.

Your tracker wellness data is stored within the European Union and is not transferred outside the European Economic Area (EEA) without your consent. However, in the following cases some of your information may be transferred to countries outside the EEA:

  • Your information, excluding tracker wellness data, (such as name, email address or analytics data) may be transferred to subcontractors outside the EEA for the performance of the Service.
  • When you link an external service to your Wellmo account, data from that service may be transferred to Wellmo using an aggregation service located outside the EEA. This may involve transfer and storage of your data outside the EEA.
  • When you provide a third party consent to access your Wellmo data, that third party may be located or use services located outside the EEA. Check the third party’s privacy policy for details.

In such cases we take steps to ensure that there is a legal basis for such a transfer and that adequate protection for your personal data is provided as required by applicable law, for example, by using standard agreements approved by relevant authorities (where necessary) and by requiring the use of other appropriate technical and organizational information security measures.

By using the Service you consent to such disclosure.

6. Data security

We comply with generally accepted online privacy standards and have taken steps in order to ensure the security of personal data collected in compliance with this privacy policy. Your personal data can only be accessed by individuals who need to process your data for the performance of their work duties.

Although we comply with the principles stated above and store your personal data in secure operating environments on firewall-protected servers, no system is absolutely watertight and therefore we cannot guarantee the security of your data.

7. Right of access and deletion of data

You may access, revise, and rectify your own information and permissions for linked devices and services by logging into the Service. If you wish to cease using the Service, you may delete your account in the Service, thus rendering your account anonymous. In this case we store some of your data, such as health and analytics data, in a form that does not enable identification.

8. Amendments

We may periodically make amendments to this privacy statement, so we encourage you to check the latest version regularly at Continued use of the Service after an update is construed as acceptance of the amended terms and conditions.

9. Contact information

If you have any questions or comments, please contact us at Mobile Wellness Solutions MWS Ltd, Lauttasaarentie 1 b 31, FI-00200 Helsinki, Finland, or by email at